11 August 2023

Trust Decisions: Creating a State of Zero Surprise…

Most people believe in some form of risk management and the truth is, that it doesn’t work all the time. It doesn’t work because the human being is incapable of processing all of the possible rules of the moment, the game, in any specific scenario, fast enough.

The organization or environment you are operating within and the responsibility you are tasked with each minute of each hour of each day, requires you to make “Trust Decisions.”

There are three essential qualities of Trust:

  1. “Trust is a rules-based exercise.”
  2. “Trust decisions are fueled by information.”
  3. “Trust decisions are mathematical.”

“In a digital world where we are struggling to sustain and build trust across a global, wired landscape of human affairs characterized by reports and allegations of cyberwars, digital theft, electronic espionage, and the loss of human dignity through ubiquitous surveillance, this essential truth changes everything.”
Achieving Digital Trust: The New Rules For Business At The Speed of Light” - By Jeffrey Ritter Page 51-53

As you begin to think about your daily tasks, do you know and understand the rules?

Trust Decisions require a “Yes” or “No”. There is no “Maybe”.

Unfortunately, humans operate differently than machines and software that were designed with rules that are truly binary. Zero or One.

That is why we designed and built tools and innovations that can follow the rules at tremendous speeds using rules that we agreed upon.

How well do you know the rules that are the origin of behavior within your most trusted tool?

Is it a gondola? Is it an alarm? Is it a safety switch? Is it a software program? Is it a computer embedded in another machine?

Rules are followed. Information is gathered. Calculations are executed.

So what?

“Taking the risk” means choosing not to calculate trust and the first opportunity to do so occurs far earlier than you might ever imagine.“
“Decisions that are thorough—decisions that are to be trusted—create more wealth.”
“Achieving Digital Trust: The New Rules For Business At The Speed of Light” - By Jeffrey Ritter Page 75-77

Humans are continuously processing a combination of all three qualities simultaneously and yet you know when “Trust” is quickly eroding in your vision, your senses and your mind.

You are comparing all of these qualities simultaneously based upon your past performance and/or experiences.

Therefore, failures of people, processes, systems and external events seem to occur randomly.

Is it possible to achieve a state of zero surprise? Where all risks are mitigated and humans can achieve an environment of trust that is sustainable. We think it is. In the right environment and in a specific scenario, surprise is now almost “impossible”.

How safe, secure and wealthy do you feel today?

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