Why does your organization encounter Operational Risk events that have caught you off balance, off guard or created substantial losses to shareholders and major stakeholders?
There are people in your organization right now that are still without the tools, the training or the methodology to solve new significant problem-sets.
More vital, is that your organization is not proactively generating new innovative ideas, new solutions and new answers to your own operational risk issues.
innovation - noun
in· no· va· tion | \ ˌi-nə-ˈvā-shən
Definition of innovation
1: a new idea, method, or device : novelty
2: the introduction of something new
To truly innovate a new product/solution, you must first do your research. Your field study. You must get out of the building and ride in the field.
Show up on the front lines of your business unannounced. This is nothing new, yet it works and it is amazing on what you will learn.
You have the awareness of why this method of discovery is the basis for better understanding the problem-set(s).
So why as the leader in your small business or Fortune 500 Global enterprise do you ignore or delegate the true innovation mechanisms in your company to just a few people.
Why have you loss sight of the mandatory Recruiting, Education, Networking and Sharing metrics by your front line teams?
Discovering, researching, prototyping, practicing, refining your methodology to more rapidly respond to threats, to your competition, to possible opportunities.
You see, you and your organization have become complacent. You have not changed your onboarding experience of new employees or new customers in over a decade.
Why is it true, that most people and organizations don’t focus on innovation and new solutions to a problem, until there is a significant loss event.
An incident that hits the local headlines. A risk event so damaging to the bottom line it could mean closing the business forever.
How might you design the methodology and the system in your enterprise to have continuous problem and threat monitoring, new innovation?
It begins with the right people working on the initial prototype together with the correct tools. It means getting senior management on board with facilitating the process to insure the prototypes are tested in the field or Area of Responsibility (AOR).
Next, those individuals who are in charge, in command, at the field level must have the resources and the authority to test, to learn and to gather new data continuously.
Your organization is slowly decaying right before your eyes. Your adversaries are winning.
It has lost its initial purpose because you have not been continuously innovating on the front lines. In the geography and in the organizations of your own neighborhood.
The next time someone in your organization sends you or presents to you a Powerpoint funding proposal with more than 5 pages, with more than 4 bullets on each page without any true graphical data, you know you have to engage.
Filling in the standard forms in your CRM or your word.docx template on a monthly basis might be OK, if it calls for truth and relevant data from the front lines, yet is it focused on the real problem-sets?
How might you and your team change the way you are working on the front lines of your organization? Soon.
Why will you engage differently, before it is too late. What is the Speed of your Exploration?
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