05 November 2017

Trust Decision Model: New Rules at the Speed of Light...

As a leader in your organization you rise each day with the inspiration to achieve the best possible outcomes for the tasks ahead.  Your outlook is positive and your goals are well communicated on what solutions you bring to the market you serve.  The course is charted and the plans are in place for you to execute your strategy with your team.

How well the day unfolds as anticipated and whether the tasks are completed on time and as planned is still uncertain.  Why?  We are human.  Humans have been studied by scientists and doctors since the beginning, to better understand our behavior.  What are they capable of and when is a machine better suited to a particular physical task or complex calculations?

As we invented new tools and machines to saw down trees, pound nails, dig holes and harvest our food, we wanted to continuously innovate.  We learned to adapt and to adjust these tools to accommodate new challenges, new environments and new hypotheses.  We learned to improvise and new brilliant researchers and inventors brought us automobiles, vaccines, airplanes, computers and even space travel.

Along our path of human progress there has been a tremendous amount of testing and experimentation.  We like to try to see what works and what doesn't.  Our curious nature keeps us seeking new ways to achieve the same outcomes, yet maybe faster or at a lower expense.  Economic prosperity or failure is in the hands of global markets.  How is the market performing today?

Yet as you navigate your small and specific path, you have choices to make.  Decisions on how you will spend your finite time to make your life better or to make a difference for others.  Your team, the company you manage, the agency you command or the country you lead, is counting on you.

The people, processes, systems and external events you encounter ahead, are comprised of hundreds of Operational Risks, that span a widening spectrum.  There is a high degree of certainty today, that you will encounter a myriad of actions, changes, deviations and climatic events that will challenge you.  These operational risks are not always known in advance, yet there are many that you already know about.

Mitigating risks and making decisions to improve your life and your organization are all in your control.  How many people have written best selling books to teach you how to do this?  How many Big Five Accounting firms have written reports and raised red flags for you, your owners, or operators and shareholders?

So what?

The decisions you make today, will make a difference.  A "Trust Decision" has a model.  Deciding to trust is not a singular event.  More precisely, it is multiple decisions occurring in sequence.  To quote Jeffrey Ritter:
"Every trust decision is a determination to trust an object, person, group, system, device, or information asset to be used to accomplish a specific task."
The more you study and understand "Trust Decisions" the greater knowledge you gain on your spectrum of daily Operational Risks.  This is because you know what the steps are in your particular trust decisions model and accordingly, you can calculate the risks to achieving the desired outcomes.

Here is just one example:
"On Monday, October 30th at 3:34 p.m., SpaceX successfully launched the Koreasat-5A satellite from Launch Complex 39A (LC-39A) at NASA’s Kennedy Space Center, Florida. Following stage separation, Falcon 9’s first stage successfully landed on the “Of Course I Still Love You” droneship, stationed in the Atlantic Ocean. Falcon 9 delivered the Koreasat-5A satellite to its targeted orbit and the satellite was deployed approximately 36 minutes after liftoff."
While your team or organization may not have the breadth or depth of "Trust Decisions" that SpaceX has on a daily basis, your decisions are not a singular event.  What is your particular "Trust Decision Model?"  How well do you know how each component of that model will perform today?  Have you done enough testing, witnessed enough failures and now know the possible outcomes for each part of that model?

The new rules for your organization at the speed of light, your TrustDecisions are out there...go discover them.

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