21 September 2005

Adaptation + Visible OPS = Managed Change

Managing Complextiy and change in any enterprise is an Information Technology nightmare. Adaptive can assist you in managing change.

A picture is worth a thousand words.

A model is worth a thousand pictures.

An Adaptation is worth a thousand models.

The Zachman Framework™ is often mistaken by some to be a 6 x 6 matrix. We believe that it is not. We see it as a structured, multidimensional management framework that helps organizations plan, design and implement complex, adaptable information systems. Our view of the framework is shown in this Adaptive rotating hexagon.

We believe that the Zachman Framework guides an organization to define its own unique business and technology "language". This language answers the questions about Why, What, How, Who, When and Where related to an enterprise's strategies, business processes and a number of more concrete levels of an information technology architecture.

The Framework is designed so that people with different perspectives can communicate. The different user perspectives are analagous to those with any complex engineering scenario - "Planner", "Owner", "Designer", "Builder", "Sub-contractor" and the final result - "Operating Enterprise".

In this article from George Spafford he articulates the essence of change management in the IT worldview.

"Change is pervasive through the organization and has huge impacts on the operations of the business. People at all levels in IT must understand and value the fact that as the level of complexity increases in a system, the value of effective change management processes increases.

Studies have shown that 80 percent of the fires that IT fights and 80 percent of security breaches are caused by human error. The vast majority of the problems in IT, and thus for the overall organization, will arise from human limitations in the face of escalating systemic complexity."

For those of us who use and advocate "Visible Ops", here are 4 reminder steps to running more effective ITIL operations in your enterprise:

1. Stabilize the Patient

2. Catch & Release and Find Fragile Artifacts

3. Establish Repeatable Build Library

4. Enable Continuous Improvement

Visit ITPI for more.

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