25 February 2018

Decision Advantage: Cognitive Apps to Achieve Digital Trust...

There are several nation states racing towards substantial "Decision Advantage" priorities that includes Quantum computing.  The reason is becoming more obvious to those who operate somewhere within the Information, Technology, Communications (ICT) sector.  Operational Risk Management (ORM) is a top of mind dialogue for industry and governments.

Countries are being measured on their "Dimensions of Digital Trust" as these authors in Harvard Business Review recently revealed:

"What these stories underscore is that our digital evolution and our productive use of new technologies rests on how well we can build digital trust. But is it possible to measure digital trust and compare it across countries? Are there countries where guaranteeing trust is a more urgent priority and will draw a larger share of trust-building resources and regulations?"
Sweden's attitude towards Digital Trust is highest, with China in second place.  China leads the behavior category on how users respond to frictions in digital experiences.  Yet there are low levels of trust in the environment and experience categories in China, compared to the rest of the world.

As business races to gain market share and industry continues to own 85% of critical infrastructure, you will see three clear trends and business requirements emerge for "Artificial Intelligence":
  • Process Automation
  • Cognitive Insight
  • Cognitive Engagement
These are the key places today that Artificial Intelligence technologies are being applied in business.  You will see a continuous race to apply this new innovation where business requirements exist for:
  • Automating Business Processes
  • Gaining Insight Through Data Analysis
  • Engaging with Customers and Employees
Organizations are currently evaluating how these emerging "Artificial Intelligence" technologies can assist in some capacity to make humans make faster decisions.  Will AI make more accurate decisions and enhance the overall user experience with vast oceans of new and rapidly changing data sets?

The capability to utilize new data to become more predictive, improves over time with "Cognitive Insight" applications.  These kinds of applications can recognize images and speech and attempt to mimic our brain.  Now think about how these are being applied outside of business, in the National Security domains.

The ICT applications that are now being tested and applied in the "Cognitive Engagement" realm, include chatbots and other intelligent agents that are providing answers to frequently asked questions (FAQs).  The immaturity of this category is on a slower pace with business, including Facebook that has found its Messenger chatbots, could not satisfy 70% of customer requests without a human assistant.

So what?

Organizations and industry, will need to create a portfolio of active projects within the enterprise.  The trend is a larger pool of (1) process automation apps, followed by (2) cognitive insight and then a smaller set of true (3) cognitive engagement applications.  The maturity curve of these applications is accelerating rapidly.

Will the application of cognitive computing increase the level of "Digital Trust?"  How will humans verify that the decisions made by Artificial Intelligence are true and correct?  Jeffrey Ritter has been a leader in assisting organizations and governments in achieving digital trust.  He writes:
"Building for digital trust must become a priority of the nation-state and its components. Once ubiquitous computing is achieved, digital trust will become the competitive differential within the global space of the Net. Nation-states that position their regulatory rules to enable private sector companies to build digital trust more effectively will generate genuine advantage for both the public and private sector. But nation-states must also invest in building digital trust in their own infrastructures and services."
Where are there "Use Cases" to examine how these capabilities are currently being applied?

xView is one of the largest publicly available datasets of overhead imagery. It contains images from complex scenes around the world, annotated using bounding boxes. The DIUx xView 2018 Detection Challenge is focused on accelerating progress in four computer vision frontiers:
  • Reduce minimum resolution for detection
  • Improve learning efficiency
  • Enable discovery of more object classes
  • Improve detection of fine-grained classes
The dimensions of "Digital Trust" are expanding globally. Our human cognitive abilities are being assisted with rules being applied to expanding data sets. What are the "Rules for Composing Rules?" (authoring rules that are effective when crossing the chasm between the ambiguity of broad, governing rules (such as statutes or regulations) and the binary precision required by the executable code of software applications) 

The complexity of our "Operational Risks" has now become exponential.  Systems are in battle against other systems.  The speed and accuracy of our TrustDecisions will determine our "Decision Advantage."  In the near future, cognitive technologies will finally propel industry and countries, to a new strategy for achieving Digital Trust.

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