20 October 2018

Linchpin: Who will you call?

Are you a "Linchpin" in your organization? The person who people may call the "Fixer", "Troubleshooter" or just plain "Rainmaker". Are you considered to be a combination of all three and indispensable?

By now, hundreds of thousands or maybe millions of people have read Seth Godin's book, Linchpin: Are you Indespensable.  They are now well on their way to becoming more self-aware of their position within their organization and the others they interact with on a daily basis. Are you just following instructions or are you a leader or an artist in your industry or company?

Operational Risk Management (ORM) Executives know who in the organization are considered "Linchpins". If they don't now, then it's time to learn who they are and why. Some of these people may even be outside the formal organization and it's imperative that you know who they are as well.

Why?

Because when the next major incident makes itself visible or when the Emergency Management Broadcast System breaks into the TV or there is a breaking story on the Radio show you're listening to, then you will know the correct "Linchpin" to deal with the risk category and situation that is unfolding before you.

So who are some good examples of Linchpins in your life or organization? The people who get the call to handle the problem, issue or opportunity in their particular category or area of subject matter expertise.

Each one of these people at their respective organizations or category, has been a "Linchpin" at a particular moment in history with the following characteristics articulated by Seth Godin in his book:
  • Charm
  • Talent
  • Perseverance
Seth does a great Venn Diagram on page 43 of his book that describes those who may have only two out of these three traits or areas of competency. If you only have Charm and Talent then you are a Prodigy. If you have Charm and Perseverance then you are a Princess. If you have Talent and Perseverance without Charm then this is pure Frustration. Yet if you have all three, then you are a Linchpin.

Now think about the people you know in your organization who have all three. These are the "Linchpins" that you want to know and you want to have at the tip of your call list.

Operational Risk Management that is effective and responsive may require the Linchpin to handle a dire situation or rectify a dispute or investigate an allegation or discover the right balance of art and science.

The road to becoming indispensable in your group, organization, unit or department may begin with some DNA, yet it is something that almost every human can aspire to become.

Search out the people in your organization who are Operational Risk Linchpins and find out a way to have them start teaching your most promising students, on how to achieve greater levels of charm, talent and perseverance.

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