09 January 2007

Trust: In Pursuit of Implicity...

trust (trŭst)n.

1. Firm reliance on the integrity, ability, or character of a person or thing.

—Related forms
trust·a·ble, adjective
trust·a·bil·i·ty, noun
truster, noun

—Synonyms 1. certainty, belief, faith. Trust, assurance, confidence imply a feeling of security. Trust implies instinctive unquestioning belief in and reliance upon something: to have trust in one's parents. Confidence implies conscious trust because of good reasons, definite evidence, or past experience: to have confidence in the outcome of events. Assurance implies absolute confidence and certainty: to feel an assurance of victory. 8. commitment, commission. 17. credit. 19. entrust.

To have real trust in something or someone, you don't even think about it. It's implicit. If you start to think about it, then it is not really trust in it's purest form. In Operational Risk Management, we are always in pursuit of trust. We want to trust our sensors, monitors and fail safe process. Yet we know that this is why we train for contingencies. Because failure is always a possibility, even if it has a .00000000000099 probability.

As a true Operational Risk professional, you train for the remote possibility of failure and create alternative scenarios to test your contingencies. And when you find what works through exercises and experimentation, you put that in your memory bank or cache of alternatives. Never knowing when you will have to use it again.

And when it comes to trust and human beings, there is only one way we know you can get to implicity. It is through testing, training and observable behaviors. And when this person has demonstrated that they are able to repeat the tasks, actions and behaviors with a .00000000000099 probability of failure, that is when trust begins to become inherent.

The U.S. Department of Justice is pushing the FBI and its other operating units to speed up and expand their efforts to share a wide array of information with outside law enforcement agencies via a centralized database called OneDOJ.

In a Dec. 21 memo, Deputy Attorney General Paul J. McNulty also directed CIO Vance Hitch to work with the DOJ's component agencies to develop "an aggressive but practical plan" for increasing their information-sharing capabilities. The plans, which must be submitted to McNulty's office by Feb. 9, will include steps that can be taken within the next 180 days to enable the units to participate more fully in seven ongoing data-sharing initiatives.

OneDOJ as this application is named has been in development for over a year. This along with other Fusion Centers will provide the mechanisms for information and data mining. Now that we have a new DNI coming from Booz Allen Hamilton, Vice Admiral McConnell he should not have any problem finding ways for OneDOJ to either live or die a slow death.

Trust will not be accomplished through technologies. Nor the convergence of information in a database. It can only be forged through actions and observable behaviors. Outcomes based upon sound planning, training, testing and continuous contingency operations. Only then will we reach the level of implicity we seek.

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