Remembering 9/11: 2026-Teaching the Children...

Where were you on the morning of September 11th, 2001? Everyone seems to remember...

On a cool sky blue morning, 25 years ago in Northern Virginia, we are sitting in a Reston Town Center Hyatt hotel restaurant having breakfast around 8:00AM with a business colleague. A little over 40 minutes into our discussion, we heard some people talking quite loud in the bar next to us as they were then watching CNN to see the World Trade Center Twin Towers attack. As cell phones rang around us, they were all loved ones checking in and urging us to hurry home.

Walking to the parking lot, the proximity of our kids high school and middle school to the CIA campus created a feeling of great internal anxiety and it soon turned to fear.

Unknown to us at that moment, five terrorists were also onboard American Airlines Flight 77 that had already departed from Dulles (IAD) at 8:20AM headed to Los Angeles (LAX).

Little did we know that the AAL77 hijackers onboard that Boeing 757 flight had slept the night before a half mile from us in a Herndon, VA motel.  30 or so minutes into the flight over Ohio, with the terrorists now in control and the aircraft transponder off, it would make its turn back to Washington, DC to attack the West side of the Pentagon at 9:37AM.

We could now see the smoke rising in the distance on the Eastern horizon.

What this September 11th day is about every year beyond these memories, is the renewed vow of vigilance. A time to revisit all the reasons why you have made the decisions you have since that Tuesday morning twenty-five years ago. Never Forget that day. Never Forget why you wake each morning.

9/11 vigilance is about being adaptive. It is about resilience.

For those of us who have never paid the same price as those who have served, supported and are the mothers, fathers, brothers, sisters or relatives of those who have, we can never know or really feel what they have. We can only pledge our vigilance in continuing our respective missions.

Most of all. The mission is not America's alone and the entire planet understands this. As they teach the history of 9/11 in the schools of New York City, Haiti, Chile, Pakistan, India and even Saudi Arabia, what do you think the lesson is about?

If it is not about vigilance and resilience, then we are doing our children a disservice. We must be preparing them for the future threats that this globe will be facing in the years and decades before us.

Whether it is the wrath of "Mother Nature" or the evil planning of AI or ordinary people does not matter. We can never predict exactly the day the hour or when and where the next attack will occur. Whether it will impact our buildings, bridges, rivers, schools or the Internet is unknown.

If all of us on this 3rd rock from the sun, have done our job teaching our kids about “Vigilance and “Resilience”, then we should all be able to have a peaceful nights sleep. Devoid of nightmares.

Remember that Tuesday in September across the globe, for the lessons we have all learned since that infamous day in New York City, Washington, DC and Shanksville, Pennsylvania.

For the children, teach them the truth…

PII: Achieving a Defensible Standard of Care...

A data security breach of "Personal Identifiable Information" (PII) will impact your organization in the future. This incident is no different than other Operational Risk loss events to your global enterprise this year, such as occupational fraud or the settlement of a lawsuit.

Correct?

This time however, the difference is that now your own employees or your customers are the victim. Their PII has been lost or stolen and your organization has been the safeguarding entity of that valuable data until now. Your response is vital and the way you legally and ethically behave is a significant risk factor in itself.

Your brand reputation in the marketplace is on the line and the potential churn in lost customers or employees is at stake. Like many post 9/11 companies, your crisis response protocol is already in place for incidents that require your senior executives and the establishment of an immediate Incident Response Team (IRT).

So why is lost or stolen PII such an important executive issue for any organization?

In privacy, PII is less restrictive than in Information security and one definition can be found in the EU directive 95/46/EC:^[1]

"Article 2a: 'personal data' shall mean any information relating to an identified or identifiable natural person ('data subject'); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity;"

Although the concept of PII is ancient, it has become much more important as information technology and the AI-powered Internet have made it easier to collect PII, leading to a profitable market in collecting and reselling PII.

PII can also be exploited by criminals to stalk or steal the identity of a person, or to plan a person's murder or robbery, among other crimes. As a response to these threats, many web site privacy policies specifically address the collection of PII, and lawmakers have enacted for decades a series of legislation to limit the distribution and accessibility of PII.

As your General Counsel and Chief Privacy Officer begin to assess the magnitude and breadth of your recent PII exposure, so too does the plaintiff lawyers. Now the clock starts ticking and each tick gets louder and louder, as different litigation strategies are discussed. In Board Rooms and judges court chambers across the United States, the Federal Rules of Civil Procedure (FRCP) and the admissibility of "Electronically Stored Information" (ESI) is being discussed as a legitimate component of evidence and it's relevance in the case.

What if you could now "Rewind" this scenario and find yourself in a "legal safe zone" to adequately prepare, prevent and even preempt a "Data Security Breach" in your organization. This "legal safe zone" is available today and is as close as your corporate executive conference room, with several "Subject Matter Experts" working side-by-side. It's a professional service solution from a data breach services leader.

The "Achieving a Defensible Standard of Care" Readiness workshop in your organization begins with a two day facilitated process for discovery and convergence with your fellow company executives.

You will be engaged in a proactive, preventive and preemptive tactical plan in preparation for the day of your next PII-involved Data Security Breach. Upon completion, this operational plan establishes the baseline framework for a complete team-based drill.

This outcome will then test the readiness of your key stakeholders internally and external to the company. More importantly, it provides the strategic insight on what vulnerabilities still exist in your particular organizations approach to remediation and legal compliance.

Each year, despite security efforts, millions of personal records are compromised as a result of corporate and public-sector data breaches. Breach response costs - mandated notification, PR, call handling, credit monitoring and legal fees - can add up, yet traditional approaches don't fully mitigate the risk to your business or your customers.

A data security breach of "Personal Identifiable Information" (PII) will impact your organization in the future. The next one will be different…

9/11 Revisited: The Future Homeland Security Practitioner...

We are approaching the 9/11 anniversary and the images and memories will be revisited.

Many of us will shed a tear and millions will recall where they were and what they were doing, on that unforgettable Tuesday morning in September, 2001. 

The education of "Homeland Security" is taking place on a daily basis in the popular press and on the new social media platforms that have risen and now dominate the digital content since 9/11.

The academic and government institutions have strived for improving the standards, processes, rule sets and protocols for anti-terrorism policy. By education, we also need to explore what we are doing to collaborate at the academic institution level on a global basis, not just on a government basis. 

The "Homeland Security" curriculum at universities in the EU and the United States will soon be converging on several fronts and for good reason. The generation that will be starting their 1st year (freshmen) in college were not even born yet in 2001.

Their perception of what Homeland Security is today and the future for a life long career must be designed on a global basis, because this remains a global issue. 

The students who pursue an education in languages, political science, international affairs, history and science have just as much a stake in the future of Homeland Security as others. Those who are now getting a degree in emergency management, criminal justice or risk management, or information security are well on their way, yet still may lack the knowledge and tools their liberal arts colleagues have learned to be better analysts, intel targeters or linguists. 

A flash back to this article on "Homeland Security Intelligence" (HSI) , reminds us that regardless of the university education one receives, the future of effective strategies across the world will stem from intelligence: 

(27 February 2011 HSI: Homeland Security Intelligence…)

“What is the modern definition of U.S. Homeland Security Intelligence (HSI)? Many would differ on the jurisdiction, sources and nexus with specific intelligence that falls outside U.S. borders. The future of sharing relevant pieces of the vast mosaic of information may well lie with the definition and the interpretation of Homeland Security Intelligence.

One thing is certain about this topic of debate. If the information is being utilized to determine the nature of a threat within the confines of the U.S. Homeland, then that information will be treated according to the laws of the United States. This brings us to the next question. Are the current laws an impediment to more effective Homeland Security Intelligence (HSI) processes, methods and outcomes? The following areas must be addressed in order to get closer to the truth. 

• Governance
• Policies
• Regulatory and Statutory Concerns
• Civil rights and Liberties

Yet the question begs the discussion on the structure and the purpose of the Intelligence Community (IC) itself.”

Whether the homeland security incident is a natural catastrophe or a man-made threat, there are several components that all people pursuing a profession in the discipline should be developing with increased competency, including risk mitigation, legal framework, ethics, communication/collaboration, alternative analysis, supply chain, critical infrastructure, emergency/crisis management and terrorism. 

Those kids who were not even born yet on 9/11, may have a different perspective on what might be important these days in order to detect another attack of the same magnitude during these times of heightened digital and mobile awareness.

They grew up with the Internet and they don't need a class in Social Media 101 or how to use TikTok. They might however, also need some training in AI or the Deep Web, if they want to support the HSI infrastructure, or understand the adversaries modus operandi. 

The definitions of Homeland Security Intelligence (HSI) and what comprises the spectrum of relevant and legally obtained information may differ from country-to-country and state-to-state.

Is it legal to perform digital triage on an iPhone that has been part of a lawful search and seizure in the State of Ohio, USA? 

The education for Homeland Security professionals beginning with the university must take into consideration the requirements that exist for collecting, analyzing and sharing relevant and legally obtained information. The next step is to determine the correct skills that must be developed, before the newly minted student is filling out their first job applications or interviewing for their first internship. 

As we reflect on the 9/11 25 year milestone, we can all admit the journey has not been easy. It is still far from over.

Let the next decade produce our next generation of Homeland Security professionals who may decide that Social Media and Internet AI expertise is just as vital to the curriculum as Privacy and Civil Liberties.

Watch this area to converge dramatically over the course of the next few years and for the Supreme Court in the United States to make some landmark decisions…

Innovation: Truth in Data Provenance...

For years mathematicians and computer scientists have written about the trustworthiness of “Data Provenance”.

Relying on the integrity of data collection, transport and of course the source of data is a real science.  Our modern day zeros and ones span all aspects of our lives and Operational Risk Management (ORM) professionals have encountered the questions surrounding trust and the process of decision making long before the invention of computing machines.

At the root of decision making with integrity the source of data is questioned.  The reliability and history of previous data from the source.  As the data was transported from Point A to Point B was there any possibility that the data was altered, modified or corrupted.

Couriers and the use of a "Hawala" type system have been used by traders and terrorists for hundreds of years.

"Truth in Data Provenance" is the question mark that enables trust decisions.  This is why modern day cryptography is at the center of so many arguments and debates, when it comes to the topic of trusted information.  Yet hundreds of years ago, long before telecom and ICT was invented, the trustworthiness of data provenance was a vital factor.  The use of transposition ciphers were in use by the ancient Greeks.

So what?  In 2026 what does the truth in data provenance have to do with our business commerce, our transportation, our banking, even our abilities as governments to maintain our defense against attack?

The topic is vast and deep and worth exploration at the top level of human decision-making.  Yes, it is vital that our computing machines have high-assurance data integrity, in order for our global systems to operate day-to-day.

Yet what impact does trusted information have with humans in an environment of work and daily collaboration?  How does truth in data provenance, affect our decision making and the environments we work in?

In a report by LRN, the subject of trust in the work environment as a motivator has become more apparent:

Another fascinating result of the study had to do with two squishy-sounding characteristics of a company: character and trust. Companies deemed by employees to have both strong character and inspired trust performed almost four times better, using the metrics mentioned earlier, than those that had other positive cultural attributes, such as collaboration and celebrating others. (This applied to all three types of companies, though, naturally, culture and trust were much more prevalent in the self-governing ones) What’s more, “high trust” organizations were 11 times as likely to be called more innovative than their competitors. Trust, the How Report suggests, is more important than virtually any other characteristic.

How organizations address the trustworthiness of data provenance is still a new frontier in this day and age.  The use of new sensors, sophisticated analysis of "Big Data" by computer algorithms (AI) and the pace at which new data is generated by the "Internet of Things" (IOT) makes this a significant area of focus for our current executives and enlightened organizational leadership.

Why?

But what does that really mean? How does one measure the absence or presence of something as abstract as trust? The How survey defines it as “a catalyst that enhances performance, binds people together, and shapes the way people relate to each other.” High trust groups encourage risk-taking, which in turn is what is necessary for true innovation to occur. When innovation fails, it’s because companies don’t put enough faith in employees to let them take risks. The industries with the highest amount of trust were “computers/electronics,” followed by “software/Internet.” Coming in last? Government.

At the most fundamental level, the culture you are operating in has all to do with the trust that exists or is absent.

It has all to do with the trustworthiness of data provenance.  Leadership in any organization, must see the relevance between trust and innovation.  Between innovation and risk-taking. 

Your future and your culture depends on it...

Virtual Truth: False Information Risk...

How does "False Information" impact the risk to your organization? 

Decisions based upon faulty or inaccurate information is the root of many of the systemic failures of catastrophic history. The Titanic, Challenger Shuttle and Three Mile Island nuclear incident can all be attributed to the integrity of vital information.

Fast forward to the financial crisis and the past decades of consumer credit expansion strategies. What data have you been collecting from US consumers or clients about their personal identifiable information attributes?

The Information Age has drawn us into a more dangerous business operating environment as these digital assets have become another commodity to be sold in an international market place, to the highest bidder. Are you ready when the federal "Suits" or the local LEO's (Law Enforcement Officer) knock on your door in pursuit of the truth:

The Fair Credit Reporting Act (FCRA) spells out rights for victims of identity theft, as well as responsibilities for businesses. Identity theft victims are entitled to ask businesses for a copy of transaction records — such as applications for credit — relating to the theft of their identity. Indeed, victims can authorize law enforcement officers to get the records or ask that the business send a copy of the records directly to a law enforcement officer. The businesses covered by the law must provide copies of these records, free of charge, within 30 days of receiving the request for them in writing. This means that the law enforcement officials who ask for these records in writing may get them from your business without a subpoena, as long as they have the victim’s authorization.

The financial integrity of your future as a business and as a consumer is at stake. Christopher Burns brings this to light in a dramatic fashion in his book; Deadly Decisions:

"First, it is often extremely difficult to validate, corroborate, or verify the information we are dealing with, except by comparing it to the other information we are dealing with. And often the whole system is contaminated by misunderstanding, bad data and false assumptions that are hard to spot. The truth test rarely works. And second, the real issue of truth is not whether you or I should believe this or that, it is what we believe together. The truth that matters is group truth, and where we get into trouble is when a whole organization--a company, a community, a nation--starts to act on information that has been gathered from many sources and processed by many people but has come to contain significant elements that are false.”

Trusted Information is at the core of current global trading, business transactions and the fabric of our own personal identities. False information and knowledge is what creates operational risk factors that can change a whole company or the integrity of a whole nation.

Systems that comprise vast databases of "so called" trusted information are at our fingertips being utilized to make coherent and effective decisions. Yet what may be the more catastrophic Operational Risk beyond the simple stealing of information is the potential opportunity for the destruction of vital information.

The vulnerability of our institutions and the critical infrastructure of the United States economy is ever more at risk of a systemic loss. While our stolen data will continue to be sold to the highest bidder on a global platform for trading, the 4GW "Non-State" actors will change their modus operandi. This is a given.

Trusted Information systems that have certified integrity and the oversight controls to ensure the highest level of virtual truth is the "Holy Grail.”

The degree to which these same systems include false knowledge is our most complex problem for business and government in the next decade…

Reputation Risk: Organizational Stewardship Revisited...

Reputation risk is becoming more of a topic of discussion these days. The loss of reputation results in several outcomes both economic and personal. The fact is that most of the time organizations are "Reacting" to a crisis, news leak or some other corporate failure.

You don't have to name names of people or companies to understand the impact that reputation has on the success or demise of an organization. What has to change to lower the severity and likelihood of loss events associated with "Reputation"?

First you have to ask yourself a couple of key questions:

1. What is your reputation worth?
2. Are you being Proactive or Reactive in managing and safeguarding your reputation?

The PR and marketing communications processes in your organization may have certain facets of the solution to better reputation risk management. However, these processes are designed with out the consciousness of proactive threat anticipation, detection, prevention and remediation.

What has become more clear to executives in proactive oriented companies is the requirement for a specific and strategic approach to Reputation Risk Management. This approach encompasses an emerging theme from the early nineties pioneered by author Peter Block. We call it Organizational Stewardship.

Organizational Stewardship as a core guiding principle is the cornerstone in managing an institutional reputation risk management process. It has three components that support this rekindled idea of applying the concepts of stewardship to the organization:

• Economic Accountability
• Information Management
• Business Integrity

Reputation Risk Management is about the proactive monitoring and management of a portfolio of threats in the organization. Several categories include:

1. Intellectual Property and Information Assets
2. Demonstrations, planned boycotts and social activism
3. Physical infrastructure including employees and suppliers
4. Legal threats including class actions, insider trading or whistle-blowers

Microsoft closed its free Internet chat rooms in 28 countries many years ago because of threats from pedophiles and junk e-mailers. This is an example of proactive reputation risk management. Unfortunately, this has opened the door to another related threat of hackers hijacking other Social Media accounts.

"Organizational Stewardship is a guiding principle. Once it is embedded into the organization it begins to permeate the mindsets of the individuals who are responsible for the conscious reputation risk management processes. Over time, these individuals help influence the corporate mindset, philosophy and ethics to a new found level."

Someday soon the executives in the board room will realize that managing reputation is not about keeping secrets and fighting fires. 

They will realize that they need to find a proactive, preventive and relevant strategy for achieving Organizational Stewardship in their company.

Trust Decisions: Future Risk Architecture...

Leadership within the enterprise requires "Trust Decisions" that they can count on.  Operational Risk Officers have a fiduciary duty to provide top executives with the confidence that the data and information they provide is trusted.

So how do you assist any corporate leader, who has the responsibility and accountability to the Board of Directors to make informed and sound decisions?  The answer is, that it depends on how willing the CxO's in the enterprise are to engineer a "Trust Decision" model and framework for the business.

The truth is, most executive managers have their own way of doing this.  The process that the CEO makes decisions, is quite different from how the CFO makes decisions and the COO may have a documented and tested way to make their decisions.  The point is, that major "Trust Decisions" for the good and welfare of the enterprise are being made by people who are each doing it differently.  These human decision makers are relying on a number of ways to get to the final answer.  The decisions from leadership are not as trusted and reliable as they could be.

As an Operational Risk executive charged with making timely and correct decisions you have no choice but to have the tools and the trusted sources to enhance your situational awareness.  The safety and security of the facility, information or peoples lives are at stake.  That is why you test and continually improve the process so your analytics dashboard, intelligence feeds and data sensors are all operating with integrity and in real-time.

You are relying on information that changes by the nanosecond and a system designed to provide decision support.  Intelligence-led investigations or reacting to the latest incident requires systems designed and tested to support human "Trust Decisions."  Now back to the executive leadership and their process for decision-making.  What is it?  How does the CEO make the final decisions for the future wealth of the company and it's stakeholders?  Are they trustworthy?

Unless you have seen the "Trust Decision" process and trusted data framework engineered for your enterprise, then probably not.  Think about all of the leadership level projects and how they turned out.  How did executive leadership decide to buy that other company or merge with their favorite supplier?  What process did they use to ensure all of the due diligence data was correct?  Why are the sources of data trusted?

We have the opportunity to improve and to arrive at a point where we make "Trust Decisions" our priority and a prerequisite.  After all, our employees, customers, shareholders and even mankind deserve it.  The challenge begins.

Whenever you encounter your next major business decision with your CxO, ask them how they arrived at the decision.  Ask them to explain the process they used and the sources of trusted data they relied on.  Ask them why they think the architecture of the decision at hand, is the most sound and trusted decision that can be made with the time available.

You are now well on your way to better understanding the power and the future risk architecture of TrustDecisions.

Asymmetric Warfare: Board Room to Battlefield...

The planet Earth is experiencing a multitude of historical and 21st century "Asymmetric Wars" from the Board Rooms of the Global 500, Internet Cafes of Third World countries and the Miranshah.

Operational Risk Management (ORM) doctrine will continue to be a factor:

a·sym·met·ric

    [ey-suh-me-trik, as-uh-]  Show IPA

adjective

1.

not identical on both sides of a central line;

"Asymmetric warfare" can describe a conflict in which the resources of two belligerents differ in essence and in the struggle, interact and attempt to exploit each other's characteristic weaknesses. Such struggles often involve strategies and tactics of unconventional warfare, the "weaker" combatants attempting to use strategy to offset deficiencies in quantity or quality.^[1] Such strategies may not necessarily be militarized.^[2] This is in contrast to symmetric warfare, where two powers have similar military power and resources and rely on tactics that are similar overall, differing only in details and execution.

The Irish Republican Army (IRA) perfected the car bomb against the British.  Now "Improvised Explosive Devices" (IED) and suicide bombers continue to be the single greatest threat to U.S. troops in Afghanistan as we withdrew and in Iraq as we engage once again. The Middle East has been embroiled in conflicts with the modern use of "Social Media" and an asymmetric rebel element to initiate change in labor laws or to overthrow a nation states leadership.

A laymen may not understand the relevance of "Asymmetric Warfare" on the corporate battlefield. Some would describe the age old tactic of industrial espionage, competitive intelligence or even patent litigation as a method for a small unknown company to gain an advantage over a much larger and established institution. This is a strategy of Asymmetric Warfare, nothing new.

In any case, the perception is that the small and agile still have the means, tools and tactics to defeat the large and overbearing with the benefit of time, resources and the will of the people.

So what are some good examples of modern day asymmetric conflicts:

• Apple vs. Google
• NATO vs. Putin
• Sunni vs. Shiite
• BMW vs. Jaguar
• Earth vs. Anonymous
• Taliban vs. Afghans
• United States vs. Jones

Each of these represent a conflict between two able parties, regardless of the perception of who is the "David" and who is the "Goliath". So what can your organization or nations state do to prepare yourself for the inevitable risks that will be associated with doing business or operating your enterprise across countries and in hostile environments?

By providing your employees and stakeholders the best education, research, training and exercise programs; technology test and evaluation and capability improvement programs that your resources can offer.  Why?  In a few words, to make faster and more informed "Trust Decisions".

The desire to Deter, Detect, Defend and Document is prudent doctrine in Operational Risk Management (ORM). You may call these steps or tactics by other names in your particular process; such as Observe, Orient, Decide Act (OODA). What matters most is that the environment and landscape for the "Asymmetric Threats" and "Asymmetric Warfare" will continue to be challenging and dynamic.

BY ASSOCIATED PRESS June 16 2014

WASHINGTON — Judges around the country are grappling with the ripple effects of a 2-year-old Supreme Court ruling on GPS tracking, reaching conflicting conclusions on the case’s broader meaning and tackling unresolved questions that flare in a world where privacy and technology increasingly collide. 

The January 2012 opinion in United States v. Jones set constitutional boundaries for law enforcement’s use of GPS devices to track the whereabouts of criminal suspects. But the different legal rationales offered by the justices have left a muddled legal landscape for police and lower-court judges, who have struggled in the last two years with how and when to apply the decision — especially at a time when new technologies are developed at a faster rate than judicial opinions are issued. 

The result is that courts in different jurisdictions have reached different conclusions on similar issues, providing little uniformity for law enforcement and judges on core constitutional questions. Technological advancements are forcing the issue more and more, a development magnified by a heightened national debate over privacy versus surveillance and the disclosure of the National Security Agency’s bulk collection of Americans’ telephone records.