06 January 2013

Situational Awareness: Reality in ORM...

Situational Awareness has always been a key factor in effective Operational Risk Management and Real-Time Incident Command.
Situational awareness (SA) involves being aware of what is happening around you to understand how information, events, and your own actions will impact your goals and objectives, both now and in the near future. Lacking SA or having inadequate SA has been identified as one of the primary factors in accidents attributed to human error .
What you know and when you know it, can make the difference between life and death in the context of weather forecasting and the future Hurricane Sandy.

However, it can also provide you with the intelligence you need to save lives and avoid new risks as a more sudden and unpredicted threat unfolds. Whether it's the active shooter, disgruntled employee or a international hotel under siege, it should not matter. Let's take a minute and look at a sample time line on the Mumbai attacks in India November 26th, 2008 from a situational report:
  • Two terrorists have barricaded themselves in the Oberoi Hotel; 3 dead and 25 injured. 11/26/08 10:31 PST
  • Terror strikes at 12 places in Mumbai. Up to 20 hostages held at Oberoi Hotel.
    11/26/08 11:57 PST
  • Several British and American civilians among hostages at two hotels. Explosion reported at Taj Hotel. 11/26/08 13:59 PST
  • Explosions and fire reported at Oberoi Hotel; clashes continue in multiple locations across Mumbai. 11/27/08 07:23 PST
  • Indian elite commando chief is reporting that the Oberoi-Trident Hotel has been cleared of terrorist threat. 11/28/08 01:03 PST
  • Counter-terrorism operations declared over; at least 195 killed in attacks. An investigation is underway. 11/29/08 16:06 PST
Look at the time stamps and the lag time between each one. The person writing these bullets for a "Flash" message to subscribers or people asking for text based updates was either not using all of the potential assets available to them, or they just did not think there was any relevance of the other information unfolding. This example of 2008 "Situational Awareness" reporting is not only dangerous, it's letting the "Grey Matter" get in the way.

The problem with most "Situational Awareness" capabilities is that the subject matter experts, commanders in the SOC/NOC, or the business CEO 2,000 miles away are letting the "interpreters" on the street in the heat of the crisis, determine what is important.  The second issue and until the past few years, is that the information is not "Real-Time". Let's solve this problem once and for all.
RealityVision™ software gives organizations something they have never had before: the ability in a crisis environment to instantly broadcast live video and other data from the scene that can be shared immediately with everyone who needs to see it, wherever they may be located and without any intervention on their part.

If you’re an individual who’s responsible for preventing or quickly resolving critical events that cannot be predicted, Reality Mobile enables you to quickly monitor and appraise situations remotely using continuous, live video, transmitted from field personnel using off-the-shelf devices and any commercially available network.

From terrorist threats to train derailments and traffic accidents, remote equipment malfunction and infrastructure damage, our RealityVision™ software puts you instantly in the know and in control. With RealityVision, you can now immediately create a shared perspective with all team members regardless of where they are around the world.
Your Operational Risk Management tool box is now up to date. Pay it forward.